Account & publishing
Fix login, billing, web deploy, and native build issues on OpenV2.
These issues affect your OpenV2 account, subscription, or getting an app in front of users — not the in-app preview alone.
Published URL or demo link returns 404 Not Found
| Cause | Fix |
|---|---|
| Deploy never finished | Wait for deploy to complete; fix preview errors first |
| Stale share link | Redeploy from Web deploy and copy the new URL |
| Project set to private on Free | Upgrade to Pro for private projects, or set visibility to public |
| Wrong path on your custom domain | Expo web hosting serves the app root — deep links need matching routes in your app |
After redeploying, open the new URL in a private/incognito window to avoid browser cache.
Can't log in to OpenV2
- Use the same email you signed up with; try Forgot password if needed.
- Clear browser cache or try an incognito window — extensions can block auth cookies.
- If you use Google or Apple sign-in, complete the provider flow without closing the tab early.
- Contact support@openv2.dev if the account exists but login keeps failing.
Billing, subscription, or payment issues
- Upgrade failed — check card details in Stripe Checkout; try a different payment method.
- Subscription not showing — open Settings → Billing and use Manage subscription (Stripe Customer Portal).
- Credits didn't appear — credit packs usually apply immediately; refresh Settings. If still missing after 15 minutes, email support with your receipt.
See Plans & credits and Usage & top-ups.
Web deploy not working
- Confirm the project preview builds without errors locally in the workbench.
- Check Visibility & live demo — public vs private projects behave differently on Free vs Pro.
- Redeploy from the publish flow after fixing preview errors.
- Shared demo URL outdated? Trigger a fresh deploy after your latest changes.
See Web deploy.
Native build failed
Native builds require a Pro or Ultra plan.
| Issue | What to try |
|---|---|
| Build queued forever | Check email for build status; retry during off-peak hours |
| Missing icons or metadata | Complete App metadata & icons |
| Bundle ID / signing errors | Follow the native build checklist in the publish UI; verify Apple/Google credentials |
See Native builds.
Project missing or won't open
- Find it in Project hub — use search and sort by Last edited.
- Collaborators only see projects shared with them — see Collaborators.
- Deleted projects may not be recoverable — contact support immediately if deletion was accidental.
Private project or export blocked on Free plan
Private projects, ZIP export, and native builds require Pro or Ultra. Upgrade from Settings or the in-app upgrade modal.